Returns and Refunds

At Qtrshoe, we handle returns and refunds in a clear and fair manner. Eligibility depends on the service selected and the condition of the item.

Qatar Collection

• Returns are accepted within 10 days from the delivery date

• Items must be unused, unworn, and returned in original packaging

If the issue is from Qtrshoe’s side (wrong item, defect, or order error)

• Full refund will be issued

• Delivery fees will be covered by Qtrshoe

If the return is from the customer’s side (size issue, preference, or change of mind)

• Return is accepted

• Delivery fees are non-refundable

• Any return shipping or collection cost, if applicable, is the customer’s responsibility

International Collection (Qatar, UAE, GCC, and International)

• Returns are accepted for eligible items only

• Items must be unused, unworn, and returned in original packaging

If the issue is from Qtrshoe’s side (wrong item or manufacturing defect)

• Full refund will be issued

• Return shipping costs will be covered by Qtrshoe

If the return is from the customer’s side (size issue, preference, or change of mind)

• Return is accepted

• Shipping fees are non-refundable

• Return shipping costs are the customer’s responsibility

Non-Returnable Items

The following items are not eligible for return or refund:

• Watches

• Used or worn items

• Items returned without original packaging or with missing accessories

Refund Processing

• Refunds are processed after the returned item is received and inspected

• Approved refunds are issued to the original payment method

• Processing timelines may vary depending on the payment provider